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What’s New for 2012?
I know it seems silly to be asking “What’s new for 2012?” in mid February but since I (Cynthia Lett, Editor) have been under the weather since late December, 2011 and am just now ready to tackle...
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How to Navigate Your First Business Trip
In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip. Too often business professionals...
View Article5 Golden Rules for Handling Customer Complaints Effectively
My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can’t copy it here but have attached a link to her website. Please take a...
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Is “Dear” dead?
Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online. What do you think? Is the salutation “Dear” dead? Do you...
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Email Signatures Make Business Easier
I receive a number of pet peeves from professionals who like to share their frustrations with an etiquette expert and then receive confirmation that they aren’t the only ones suffering. Today’s pet...
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E-mail Rules – Quick Reminders to Avoid Mistakes
When you can spend an hour or two (for me it’s more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to...
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Ask Questions!
The Lett Group would like to thank our Associate, Arnold Sanow for his input in becoming successful. According to Dorothy Leeds, Author of Smart Questions, Power Speak and Marketing Yourself, there are...
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Cynthia Lett quoted in ‘Money” Magazine
If you read ‘Money’ magazine – March, 2013 issue, please check out page 36.
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How Etiquette Can Build Your Wealth
Did you know that practicing good etiquette can actually have a positive effect on your personal wealth? Take a look at this short article to see how. How Every Decision You Make Can Make You Richer...
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Undivided Attention – the Best Demonstration of Good Etiquette
Why Workplace Etiquette Matters By Bonnie Low-Kramen Published June 27, 2013 Glassdoor REUTERS Our 24/7 instant-access virtual world has taken the “person” out of “personal,” especially in the...
View ArticleBusiness Etiquette for Building Relationships with High-End Clientele
Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and...
View ArticleHow to Instantly Connect with Anyone
Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive...
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2013 Schedule for Public-Registration Business Etiquette Seminars
December 5, 2013 is our next Public Registration Managing Protocol Issues Seminar at the Doubletree Hotel & Meeting Center in Bethesda, Maryland. Professionals at all levels of the corporate ladder...
View Article5 Golden Rules for Handling Customer Complaints Effectively
My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can’t copy it here but have attached a link to her website. Please take a...
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Do Manners Matter in Business?
Why do manners matter? Simply because In companies whose employees do not subscribe to common courtesy there is higher employee turnover, more complaints to the EEOC and more time spent on paperwork...
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Career and Happiness Advice
Mike Rowe, Dirty Jobs host and founder of mikeroweWORKS Foundation, recently received this letter from a fan asking for career advice:Via his Facebook page, Mike gave a practical, brilliant and honest...
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Your Body Language Is Key to Relationships
Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you...
View ArticleMake Civility and Values back in Vogue – from Peyton Manning speech
Peyton Manning – Quarterback for the Denver Broncos gave a terrific speech to the graduating seniors at the University of Virginia this week. He highlighted being kind, bringing civility and values...
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Chinese Government Writes Etiquette Guidelines for Their Travelers
China's Vice Premier Wang Yang said in May 2013, that the tourism louts had 'damaged the image of the Chinese people'.For complete story go here...
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